The details to know before you make it personal.
How does personalization work?
Choose a product and style, then upload a clear photo of one pet. AI creates a Royal or Watercolor portrait. Review the artwork and the product preview before adding it to your bag. An example photo on the listing is not your finished design.
Can I use a photo of a cat or another pet?
Start with one pet whose face and ears are clearly visible. Dogs and cats are a good place to start; the preview is your chance to judge whether the result suits your pet. AI can change markings or details. If the likeness is not right, do not approve it.
What photo works best?
Use a sharp, well-lit photo at the pet’s eye level, with the full face and ears in view. Avoid heavy filters, motion blur, tiny faces and objects covering the eyes. You must have the right to use the photo.
Will it look exactly like the screen?
No. AI artwork can vary, and product colors, scale and cropping can differ from a screen preview. Review the portrait, chosen size, placement and print-quality guidance. Product dimensions and materials are listed on each item.
Where do you ship, and what does delivery cost?
Available destinations, shipping and any applicable tax are shown at checkout. Some wall prints ship only within the United States and its territories; the square pillow uses a provider in the United Kingdom. Items from different providers may arrive separately. Any delivery estimate is an estimate.
Can I return or change a personalized order?
Personalized goods are made to order. Please check the design, size and delivery details before paying. Contact us about an issue or requested change using the Contact page. Cancellation, returns and remedies depend on the order’s status, the provider’s process and any rights that apply by law. See the Return Policy.